"Treating customers fairly (TCF) is central to the delivery of our retail regulatory agenda, which aims to ensure an efficient and effective market and thereby help consumers achieve a fair deal." [READ MORE]
TCF Outcome 5: That consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
TCF Outcome 6: That consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
TOWRY Investment Management fined nearly £0.5Million for misleading the FSA
The Financial Services Authority (FSA) has penalised TOWRY for failing to respond accurately to a letter it sends to regulated companies requiring them to confirm they understood regulations related to client money.
Towry Investment Management Ltd has received a £494,900 fine after it misled the FSA in its response and was subsequently discovered to be in breach of client money regulations.
The regulator says Towry’s breaches could have placed clients’ money at risk if the firm had become insolvent because it failed to maintain adequate records.
The company did not recognise it had breached the Client Asset Sourcebook rules until the FSA visited the firm in November 2010.
The FSA adds there has been a high level of awareness in the financial services industry of the importance of handling client money properl .........
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02 August 2010
He claims that Towry have cleared the backlog of asset transfers within the four weeks deadline it set itself, but said that platform re-registration difficulties will cause delays for assets to reach their recipients.
Towry's Head of Marketing Peter Foster said "The backlog is clear now. We have done everything we can do."
Yet Andrew Fisher admits that "Platforms have backlogs of many months".
Until a clients' transfers are finalised you still have custody of the investments. And that means that you are still responsible for providing an accurate statement of account and you are still responsible for paying our dividends on time.
Towry judge on Fisher: Abrasive, self-confident, confrontational
Towry judgment: Judge criticises 'argumentative' Towry evidence
WHAT DOES THE FSA HAVE TO SAY NOW ABOUT THIS MATTER?
SO WHY DID WE HAVE TO WAIT OVER 2 MONTHS FOR NEWTON DIVIDEND PAYMENTS?
ARE YOU ONE OF THE 6,000 WHO HAVE JUST BEEN GIVEN THE COLD SHOULDER BY TOWRY?
HAS TOWRY EVEN FOOLED GEORGE OSBORNE MP INTO THINKING IT'S ALL OVER?
TOWRY'S IIM CLIENTS JOIN THE ANGRY PROTEST
CAN WE STILL TRUST TOWRY WITH THE CUSTODY OF OUR ASSETS?
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Why not write and ask them?